Frequently Asked Questions
Section 1: Orders & Payments
Q: How do I place an order? Simply browse our collections, add your favourite pieces to the cart, and checkout. You can pay via UPI, credit/debit card, or net banking. For bulk or corporate orders, WhatsApp us directly.
Q: Can I modify or cancel my order after placing it? You can modify or cancel within 12 hours of placing the order. After that, your order goes into processing and cannot be changed. Message us on WhatsApp immediately if you need to make a change.
Q: Do you accept bulk or wholesale orders? Yes. For orders of 10 pieces or more, WhatsApp us for custom pricing and packaging. Visit our Corporate Gifting page for more details.
Section 2: Delivery
Q: How long does delivery take? Standard delivery takes 5–7 business days across India. Express delivery options are available at checkout for select pin codes.
Q: Do you deliver Pan-India? Yes, we deliver to all major cities and towns across India.
Q: How do I track my order? Once your order is shipped, you'll receive a tracking link via email and WhatsApp.
Q: Is there a delivery charge? Free delivery on orders above ₹599. A nominal delivery fee applies on orders below ₹599.
Section 3: Product & Quality
Q: Will the jewelry tarnish or turn green? Our pieces are made with high-quality gold and silver tone plating. With proper care — avoiding water, perfume, and sweat — your jewelry will maintain its finish for a long time. We recommend removing pieces before bathing, swimming, or applying perfume.
Q: Is the jewelry nickel-free? Most of our pieces are nickel-free and skin-friendly. Individual product pages mention specific material details. If you have a known metal allergy, please WhatsApp us before ordering and we'll guide you to the right pieces.
Q: How do I care for my Kanakya jewelry? Store in a cool, dry place away from direct sunlight. Use the pouch provided. Wipe gently with a soft dry cloth after wearing. Avoid contact with water, perfume, lotions, and harsh chemicals.
Q: Are the pieces suitable for office and professional settings? Absolutely — that's exactly what we design for. All our pieces are crafted to be lightweight, elegant, and boardroom-appropriate while still being stylish enough for evenings and events.
Section 4: Returns & Exchanges
Q: What is your return policy? We accept returns within 7 days of delivery if the product is unused, undamaged, and in its original packaging. Sale items are not eligible for return.
Q: How do I initiate a return or exchange? WhatsApp us at +91 73037 38881 with your order number and reason. Our team will guide you through the process within 24 hours.
Q: When will I receive my refund? Refunds are processed within 5–7 business days after we receive and inspect the returned item. Amount is credited back to your original payment method.
Section 5: About Kanakya
Q: What does Kanakya mean? Kanakya comes from the Sanskrit word "Kanak" meaning gold. We created this brand for the modern professional woman — someone who leads with purpose and deserves jewelry that reflects her strength and elegance.
Q: Where are your products made? All our pieces are handcrafted in India.
Q: How can I contact you? WhatsApp: +91 73037 38881 Email: kanakyajewels@gmail.com Instagram: @kanakyajewels
We typically respond within 2 hours on WhatsApp on business days.